Frequently Asked Questions

How long does it take to make my order?
Most items are made to order and are typically ready to ship within 2–4 business days. Custom or personalized orders may take a little longer depending on the design. Processing time is separate from shipping time.

Do you offer local delivery?
Yes! Local delivery is available for $5 within 10 miles of The Crooked Thread Co. If your address qualifies, the local delivery option will automatically appear at checkout.

Do you offer local pickup?
Local pickup is not currently available through our website. If you personally know us and need to arrange pickup, feel free to reach out before placing your order.

How much is shipping?
Shipping costs are calculated at checkout based on your order and delivery address. Once your order ships, you’ll receive tracking information by email.

Do you accept custom orders?
Absolutely! Custom graphic tees and embroidery orders are available. Visit our Custom Orders page to see pricing and submit your idea. We’ll review your request before production begins.

Can you use a logo, character, photo, or design I send you?
Customers are responsible for making sure they have permission or the appropriate rights to use any artwork, logos, photographs, trademarks, or other designs they submit. The Crooked Thread Co. may decline designs we’re unable to reproduce.

Can you create a design for me?
Yes! If you have an idea but don't have finished artwork, send us what you're thinking and we can discuss design options. Additional design fees may apply depending on the amount of work required.

Will my item look exactly like the photo?
Because our products are made individually, slight variations in placement, color, stitching, or print may occur. Screen colors can also vary slightly from the finished product. That's part of what makes handmade items unique.

What is your return policy?
Because many of our products are made to order, custom and personalized items are final sale unless there is an error or defect. For non-custom merchandise, returns should follow the return policy listed on our website.

What if there is a problem with my order?
Please contact us as soon as possible if your item arrives damaged, defective, or different from what you ordered. Include your order number and photos so we can make it right.

Can I change or cancel my order?
Contact us as soon as possible. Once production has started on a made-to-order or custom item, we may not be able to make changes or cancel the order.

How should I wash my apparel?
For best results, wash garments inside out in cold water with like colors and tumble dry low or hang dry. Avoid bleach and do not iron directly over printed or embroidered designs.

Do you offer bulk or group orders?
Yes! We can accommodate orders for schools, teams, businesses, events, family trips, and other groups. Contact us for availability and pricing.

Do you offer discounts?
Yes! Join Loose Threads, our email list, and receive 5% off your first order, plus new product drops, behind-the-scenes updates, and occasional special offers.

Can you recreate something I saw online?

You're welcome to send inspiration! We can create something with a similar feel, but we won't directly copy another artist or small business's original design.

Can I provide my own shirt or item to customize?
At this time, we do not accept customer-supplied garments or items for customization. All items are provided by The Crooked Thread Co. to ensure we can maintain consistent quality and achieve the best results with your design.