Refund policy
Return & Refund Policy
At The Crooked Thread Co., we want you to love what you ordered. If something isn’t quite right, please contact us and we’ll do our best to help.
Returns
We accept returns on eligible physical items within 7 days of delivery.
To be eligible for a return, your item must be:
- Unworn, unused, and unwashed
- In its original condition
- Free from stains, odors, pet hair, or other signs of use
- Returned with any original packaging or tags, when applicable
Please contact us before sending an item back so we can provide return instructions.
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Custom & Personalized Items
Because these items are made specifically for you, customized and personalized products are final sale and cannot be returned or exchanged.
However, if we made an error with your customization or your item arrives damaged or defective, please contact us so we can make it right.
Digital Products
Due to the nature of digital products, all digital downloads are final sale and non-refundable once purchased.
Please review the product description and included file formats before purchasing. If you experience an issue with one of our digital files, contact us and we’ll be happy to help troubleshoot the file.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us within 7 days of delivery.
Please include your order number and photos of the item so we can evaluate the issue.
If the problem was caused by us, we’ll work with you to provide an appropriate replacement or refund at no additional cost.
Refunds
Once an approved return is received and inspected, we’ll notify you of the status of your refund.
Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.
Items returned without prior approval or items that do not meet the return requirements may not qualify for a refund.
Exchanges
We do not currently offer direct exchanges. If you need a different size or item, please contact us about returning the eligible original item and placing a new order.
A Little Crooked Is Part of the Charm
Many of our products are handmade or individually embroidered. Small variations in placement, stitching, color, or appearance can occur and are part of what makes handmade products unique. These minor variations are not considered defects.
Questions?
Have a question about your order? Reach out through our Contact Us page and include your order number when possible.
The Crooked Thread Co.
Made a little crooked. Made with a lot of love.