Shipping Policy

At The Crooked Thread Co., every order is packed with care (and probably surrounded by a few loose threads). Here’s what you can expect after placing your order.

Processing Times

Our products may be handmade, embroidered, or made to order, so please allow time for us to create and prepare your order.

Ready-to-ship items: Typically ship within 2–4 business days.

Made-to-order & embroidered items: Typically ship within 5–7 business days.

Custom or personalized orders: Processing times may vary depending on the item and order size. Any additional processing time will be noted in the product listing or communicated with you.

Business days do not include weekends or holidays.

Shipping

Shipping rates and available delivery options are calculated at checkout based on your order and delivery address.

Once your order has shipped, you’ll receive a shipping confirmation with tracking information when available.

Please remember that processing time and shipping/transit time are separate. Carrier delivery estimates begin after your order has been completed and handed over to the shipping carrier.

Shipping Delays

Once a package has been accepted by the shipping carrier, delivery times are outside of our direct control. Weather, holidays, carrier delays, and other unexpected circumstances may affect delivery.

While we can't guarantee carrier delivery dates, we'll be happy to help if you experience an issue with your shipment.

Incorrect Shipping Addresses

Please double-check your shipping address before submitting your order.

If you notice an error, contact us as soon as possible. We’ll gladly update the address if your order has not yet shipped.

The Crooked Thread Co. is not responsible for packages delivered to an incorrect address provided at checkout. Additional shipping charges may apply if an order needs to be reshipped.

Lost, Stolen or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier.

If your package appears to be lost in transit, please contact us and we'll help you determine the next steps.

Digital Products

Digital products do not require shipping.

After purchasing a digital design or embroidery file, you'll receive access to your files electronically according to the instructions provided at checkout.

Digital products will not be mailed as physical items unless explicitly stated in the product description.

Local Orders

If local pickup is offered for your order, available pickup options and instructions will appear at checkout. Please wait until you receive confirmation that your order is ready before arriving for pickup.

Questions About Your Order?

If you have any questions about shipping or the status of your order, please contact us through our Contact Us page and include your order number.

The Crooked Thread Co.
Made a little crooked. Made with a lot of love.